December 17, 2018

The Water Room respects your privacy. This Privacy Policy describes how The Water Room collects, uses, shares and protects information from and about our customers and visitors, along with choices you can make about such information. It also contains  important privacy disclosures, such as how we may update the Policy and how you can contact us.


This Privacy Policy applies to the US practices of The Water Room except as to personal information that is processed by a third party and is governed by that party’s privacy policy.  It applies to:

    • Use of our websites that point to this Policy
    • Phone, email and other electronic or written communications
  • Social media interactions

What Information Do We Collect?

We may collect information that identifies you or that is associated with you in a number of ways, including information you provide to us, information we automatically collect, and information we obtain from third parties.

Information You Provide

You may choose to provide us with information. Examples include:

    • Contact and identification information, such as your name, address, telephone number, email address, and date of birth
    • Demographic information, such as your age, gender, income range and occupation
    • Information you include in your communications with us or in connection with a satisfaction survey
  • Content you submit, such as photographs, product reviews and details about your projects and property

How We Use the Information We Collect?

We may use the information we collect for a range of business purposes, including to:

    • Provide and deliver products and services and fulfill your orders
    • Communicate with you through various channels
    • Evaluate and respond to your requests, inquiries and applications
    • Conduct and administer contests, surveys and sweepstakes
    • Publish public product reviews as submitted by you and other customers
    • Operate, evaluate and improve our business, products and services
    • Protect against and prevent fraud and unauthorized transactions, investigate and manage claims, risk exposure and quality and generally improve and provide security
  • Comply with and enforce applicable legal requirements, industry standards and our policies and terms

How Do We Share the Information We Collect?

We do not sell, trade or otherwise transfer personally identifiable information to unaffiliated third parties (companies outside The Water Room family) without your consent, except as described below.

Service Providers and Business Partners

We may disclose your personal information to companies that provide services to us (such as providers of hosting, support, delivery, printing, email, data enhancement and repair services) or that help us market our products and services. These companies may need access to information about you in order to perform their functions. These companies are generally not authorized to use the information we disclose to them for any other purpose.

In limited cases, we may disclose information about you to a third party who may also use the information for their own specific purpose. For instance, we may provide information on your behalf to a supplier in connection with warranty or product safety issues, or with a business partner who is jointly providing a product or service to you, or is running a jointly branded promotion with us.

Legal, Enforcement, Security and Investigation

We may disclose information about you (1) if we believe we are required to do so by law, regulation or legal process, such as a court order or subpoena; (2) as we deem appropriate or necessary in response to requests by government agencies, such as law enforcement authorities or tax authorities; (3) when we believe disclosure is appropriate or necessary to protect the rights, property or safety of The Water Room, our customers or others, including to prevent physical, financial or other harm, injury or loss or to collect debt you owe; or (4) in connection with an investigation of suspected or actual unlawful activity.

Sale or Transfer of Business or Assets

We reserve the right to transfer personal information we have about you in the event we sell or transfer all or a portion of our business or assets (including, without limitation, in the event of a reorganization, dissolution, or liquidation).

Aggregate or De-Identified Data

We may share or make public aggregate or de-identified data derived from personally identifiable information. Such information, however, will not identify you or any other individual.

How Do We Protect the Information We Collect?

We maintain administrative, technical and physical safeguards designed and intended to protect personal information against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use. Despite these safeguards, due to inherent uncertainty in the use of the internet and information systems and the potential for unlawful attacks by third parties, we cannot guarantee that the use of our systems or websites will be completely safe or secure.

Your Information Choices

Where applicable, you may manage and amend your preferences regarding how we communicate with you as outlined in more detail below. We strive to comply with all reasonable requests, but there may be a short delay in the processing of such requests.

To be removed from all The Water Room email, telephone and postal mail marketing, you may choose one of the following options: (1) email and type “REMOVE FROM ALL MARKETING” in the subject line; (2) call 1-843-377-8115; or (3) send your request by mail to: The Water Room, Cigar Factory, 701 East Bay Street Suite 106, Charleston, SC 29403. Please include your name, address, phone number and email address in the request, and if possible, let us know how you initially provided us with the information.


To stop receiving marketing emails, you may click on the “Unsubscribe” link in any marketing email you receive from us and update your preferences on the resulting webpage. You may also update your email subscription choices by contacting us as described in the How to Contact Us section below.

Please note that we may continue to send transactional emails, which contain information about a prior purchase or an ongoing service, even if you opt-out of marketing emails or newsletters.

Social Media Links

Our online services may include social media features (for example, a Facebook “Like” button). These features are connected to third parties and may allow such third parties to collect certain information, such as your IP address and which pages you visit on our websites. These social media features are not operated by The Water Room. Your interactions with these features are governed by the privacy policies of the company providing the features.

Links to Other Websites

Our websites may link to other websites for your convenience and information. For instance, they may link to websites of product suppliers, manufacturers and service providers. These websites may be operated by companies not affiliated with us. Linked websites, including those operated by The Water Room, may have their own privacy notices, which we strongly suggest you review if you visit them. We are not responsible for the content or privacy practices of any website that we do not control and that does not point to this Privacy Policy. Your interactions with these websites are governed by the privacy policies of the company operating the websites.


We do not knowingly collect personally identifiable information from children under the age of 13. If a child under the age of 13 has provided us with personally identifiable information, we ask that a parent or guardian contact us so that the information can be deleted.

Notice to California Customers

Subject to certain limitations under California Civil Code § 1798.83, if you are a California resident and have an established business relationship with us, you may ask us to provide you with (i) a list of certain categories of personal information that we have disclosed to certain third parties for their direct marketing purposes during the immediately preceding calendar year and (ii) the identity of certain third parties that received personal information from us for their direct marketing purposes during that calendar year. To make such a request, please contact us as follows:

The Water Room
Cigar Factory
701 East Bay Street
Suite 106
Charleston, SC  29403


This Privacy Policy may be updated periodically and without prior notice to you to reflect changes in our information practices or relevant laws. We will post a notice on and other websites that point to this Privacy Policy to notify you of any substantive changes to the way we collect and use information. We will indicate at the top of the Privacy Policy when it was last updated.

How to Contact Us

If you have questions or comments about this Privacy Policy, or if you would like us to update information we have about you or your preferences, please contact us as indicated below.

The Water Room
Cigar Factory
701 East Bay Street
Suite 106
Charleston, SC  29403