At The Water Room, we want to be as transparent about our environment and experience as we are about our products and nail services –
Below are some important details to know ahead of your first visit to The Water Room, especially with regards to running late or canceling an appointment. Please read carefully, and call with any questions. These policies were conscientiously established to ensure the best experience for all clients.
At The Water Room, we are committed to on-time, quality nail salon appointments. We provide better nail service when we know you’re coming, and we know what you want. As part of our nail salon experience, we offer online booking, which we highly encourage. You can do that here. Walk-ins are always welcome, but not guaranteed. For all appointments booked online or by phone, a credit card will be required as per our cancellation policy.
We encourage you to arrive 15 minutes prior to your nail appointment time, especially if you are a new client. We want you to have plenty of time to check in, use the bathroom, choose your polish color, and settle in for your appointment. As a courtesy to all our clients, we adhere to a strict schedule, and if you are more than 5 minutes late to your appointment, your nail service may be shortened, or even canceled. You will still be responsible for the full-service fee of your originally scheduled appointment.
Cancellations / No Shows / Lateness
Our nail technicians are available every day for clients. And we reserve time on their schedule for your appointment. If you are late or do not come, we’ve missed an opportunity to serve another client. For this reason, we have a strict 12-hour cancellation policy. Cancellations within the 12-hour window will be charged the full fee for the service booked. No-shows will also be charged the full fee. We will do our best to accommodate clients arriving late, but it may result in a shortened or downgraded service based on time. However, the client will still be charged the fee for the service booked, as that is the time we held on the schedule. We do not accept downgraded service requests after the 12-hour window.
Group Events + Private Bookings
Please book your nail service at least 2 weeks in advance so that we can accommodate your request. Groups of 4 or more require a 50% deposit, and 20% gratuity will be added at the completion of all services. Please note that a 48-hour cancellation policy applies to parties of 4 or more. We offer a private room for group events, including bachelorette parties, engagement parties, birthday events, & more. Call The Water Room for more information.
At The Water Room, we strive for a quiet, spa-like atmosphere so that you – and everyone around you – can get the most out of precious “me-time”. We kindly ask that you use a quiet voice in the salon, and upon entering, you switch your phone ringer to silent or vibrate. Please refrain from talking on cell phones in our nail salon.
We love children, but for safety reasons, insurance purposes, and out of respect for other guests’ relaxation, no child under the age of 10 may accompany you or sit in the waiting area while you receive a service. Children 10 and under are only permitted in the salon if they are receiving a service. We also love animals, but unless it’s a service dog with an official “service animal” vest, you must leave your pets at home.
The Water Room’s gift cards are not redeemable for cash and are valid for 12 months from the date of issue. Our gift cards cannot be used to secure nail salon appointments and cannot be exchanged for cash or other vouchers. Change will not be given, but the balance will remain on the card until its expiration date.
While we do not offer conventional soft gel polish, we will happily soak it off for you! However, please note that Soft Gel Removal is not included in any of our services. If you currently have soft gel polish, you will need to add Soft Gel Removal to your service at the time of booking, as this takes an additional 20-30 minutes. Otherwise, your service will be shortened to accommodate the removal. Acrylic, SNS Powder, and Dip Gel are not included, and we cannot remove these types of Gel, as this is a drill-free zone!
Because our polishes do not contain toxic ingredients that evaporate quickly, (like formaldehyde) they tend to dry a bit more slowly than conventional polishes. Please note that while your nails may seem dry to the touch after your service, less toxic polish takes a full 12-24 hours to fully harden and cure. Please be careful, and keep your feet free from shoes during that time to avoiding smudging. Also, we are happy to grab your credit card, keys, phone out of your bag before you leave – just ask!
To prevent waste, The Water Room does not supply foam or paper one-use pedicure slippers. We recommend you bring your own flip-flops or other toe-friendly shoes. However, if you forget or don’t have any, we offer a limited use rubber flip flop with non-slip soles for $5. They are more comfortable than you might think!
When making any salon appointments, or before your nail service, please let us know of any health conditions, such as pregnancy, injuries, allergies, special needs, ingrown toenails, etc. We can customize your nail appointment to meet your needs and ensure a safe nail salon experience with our clean beauty and nontoxic approach to nail care.
We must refuse service to anyone who seems to have any kind of communicable foot, hand or skin disease. A licensee shall not perform services on a client if the licensee has reason to believe the client has an unhealthy condition; a communicable disease; contagious condition; skin or nail tissue that is inflamed, infected, broken, raised or swollen; or an open wound, ingrown toenail or sore in the area affected unless the client provides written authorization from a licensed physician.
We have the right to refuse service to anyone, at any time. This includes but is not limited to the usage of drugs, alcohol, sexual comments/remarks or any behavior that we feel is inappropriate. It is important to us that we maintain a safe atmosphere for both our employees and our clients.